Managed IT · Hospitality Technology · MSP
Supporting the systems that support you.
Enterprise-grade managed IT, infrastructure, and strategic consultancy — purpose-built for hotels, apart hotels, and hospitality brands across the UK, EU and beyond. We work with your property and brand to ensure full PCI DSS compliance and audit readiness, with global delivery capability, remote or on-site.
What We Do
Shaped by real hands-on experience across hospitality environments — because downtime isn't an option and guest experience is everything.
01
Proactive monitoring and round-the-clock support for your entire IT estate. A dedicated IT team without the in-house overhead.
02
Full lifecycle management of PMS, POS, RFID, IPTV, and telecoms — from specification and procurement through to installation and support.
03
Multi-layered protection for guest data, payment systems, and business-critical infrastructure — with a clear focus on achieving and maintaining PCI DSS compliance across your property.
PCI
We work directly with your property and brand to achieve full PCI DSS compliance — implementing the right policies, procedures, controls, and documentation so you are always audit-ready. Not a one-time tick-box: an ongoing managed standard.
04
Scalable cloud environments, server deployments, and network architecture designed for multi-site hospitality operations across any region.
05
Modern IP telephony and unified comms replacing ageing hotel phone systems — cost-effective, scalable, and fully managed.
06
Centralised management of all staff devices — laptops, tablets, and mobile — ensuring security, compliance, and visibility across your estate.
07
Sourcing the right hardware at the right price, with full asset lifecycle tracking from purchase through to retirement.
08
A single point of contact for all your third-party technology suppliers. We manage the relationships so you don't have to.
09
New builds, brand conversions, and full property refurbishments — complex IT projects delivered on time and on budget.
10
Automated, tested backup solutions with managed off-site and cloud retention. Rapid disaster recovery when every minute counts.
11
Fully compliant, certified IT asset disposal and data destruction. Responsible end-of-life management for your hardware estate.
12
Strategic advisory for GMs and IT Directors — technology roadmaps, budget planning, and independent guidance with no vendor bias.
Who We Are
STRIDE IT brings together specialists with over 8 combined years of hands-on experience delivered on-site across full-service hotels, apart hotels, boutique properties, and branded chains throughout the UK and Europe — operating as outsourced local IT.
We've worked the server rooms, the front desk emergencies, and the 2am calls. We understand what PCI DSS compliance means in a live hotel environment — not just in theory, but in practice. We work with your property team and your brand to implement the right controls, policies, and procedures so you're genuinely compliant and audit-ready, not just on paper. That lived experience — backed by industry-recognised certifications — is what separates us from consultants who've never set foot on a hotel floor.
Credentials
Our team holds certifications across cloud, cybersecurity, and infrastructure — from globally recognised bodies and vendors.
Expertise
From the front desk to the server room — hands-on knowledge of every layer of hospitality technology.
Deployment, integration, and support for leading property management and point-of-sale platforms — seamlessly connecting guest-facing systems with back-office operations.
Enterprise-grade wired and wireless infrastructure built for the density and roaming demands of hotel environments — lobbies, restaurants, conference suites, and guest floors.
Full specification, supply, installation, and maintenance of RFID key systems and access control — integrated with building management and security infrastructure.
Modern in-room entertainment and business telephony — from legacy PABX migrations to full VoIP deployments — configured and supported to the standard your guests expect.
Our primary compliance focus is PCI DSS — working alongside your property team and brand to implement the right controls, network segmentation, policies, and documented procedures so you are fully compliant and ready for any audit. We don't hand you a checklist and leave. We work through it with you, from scoping to sign-off, and maintain that standard ongoing.
Guest data protection and cybersecurity built into every layer of your environment — backed by CompTIA Security+, CySA+, ISC2 CC, DHS ICS, and advanced qualifications from Sheffield College and Firebrand Training.
Cloud architecture, migration, and ongoing management for hospitality operations — scalable, resilient, and cost-optimised for your portfolio size.
Certified IT asset disposal with full chain-of-custody data destruction — supporting your ESG commitments and legal obligations under WEEE regulations.
Our Core Commitment
Payment card security isn't just an IT issue — it's a brand liability. A single non-compliant property puts the entire group at risk. We work with your hotel, your brand standards team, and your payment processors to make sure every control is in place, every policy is documented, and every audit is one you can walk into with confidence.
Talk to Us About PCIClient Experience
Having on-site IT support that genuinely understands hotel operations made a real difference. Issues were resolved quickly and without any disruption to the guest experience — exactly what we needed.
The depth of knowledge across PMS, networking, and security gave us real confidence. It felt like having an in-house IT director who truly understood hospitality inside out.
From initial specification to go-live, the whole process was smooth and professional. Every decision was made with our guests and team in mind — not just the technology.
Let's Talk
New property, existing estate, or just need reliable managed support — we're here.