Privacy Policy

Last updated: 13 September 2026

STRIDE IT Limited ("STRIDE IT", "we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over it, in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

STRIDE IT Limited is a company registered in England and Wales (company number 16794832), with a registered office at Office 15278, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom.

We are the data controller for the personal information described in this policy. If you have any questions about this policy or how we handle your data, contact us at info@strideit.net or on 0333 323 1745.

2. What information we collect

We collect personal information in the following ways:

Information you give us directly — when you contact us by phone, email, or through a form on this website, we may collect your name, company or hotel name, job title, email address, phone number, and the content of your enquiry.
Information we collect when we provide services — if you become a client, we collect information necessary to deliver and manage your IT support agreement, such as site contacts, technical environment details, and billing information.
Information collected automatically — like most websites, we use basic analytics and essential cookies to understand how our site is used and to keep it working correctly. See Section 7 below.

3. How we use your information

We use personal information to:

Respond to enquiries and provide quotes or proposals
Deliver and manage IT support and managed services under a signed agreement
Maintain accounts, invoicing, and business records
Comply with legal and regulatory obligations, including tax and accounting requirements
Improve this website and our services

We do not use your personal information for automated decision-making, and we do not sell your personal information to third parties.

4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Contract — to provide the IT support and managed services you've engaged us for
Legitimate interests — to respond to enquiries, operate and improve our services, and maintain the security of our systems
Legal obligation — to meet our accounting, tax, and other regulatory requirements
Consent — where we ask for it specifically, such as for marketing communications you can opt out of at any time

5. Sharing your information

We do not sell your personal data. We may share it with:

IT and software service providers who help us deliver our own services (for example, hosting, email, and accounting platforms)
Third-party specialists we coordinate with on your behalf under a service agreement — for example, your PMS/POS vendor, payment provider, or brand IT team — but only where necessary and only with your knowledge
Professional advisers such as our accountant or solicitor, where required
Law enforcement or regulators, where we are legally required to disclose information

Any third party processing personal data on our behalf is required to protect it in line with UK data protection law.

6. How long we keep your information

We keep personal information only for as long as necessary for the purposes it was collected — typically for the duration of a client relationship plus a period afterwards to meet our legal and accounting obligations (normally up to 6 years for financial records, in line with HMRC and Companies Act requirements). Enquiry details from people who do not become clients are kept for a reasonable period and then deleted. Retention for specific services — including managed backup — is set out in the relevant service agreement.

7. Cookies

This website uses a small number of essential and analytics cookies to help it function correctly and to understand how visitors use the site. These do not identify you personally. You can control or disable cookies through your browser settings at any time.

8. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or disclosure, including access controls and secure storage of business systems. No method of transmission or storage is completely secure, but we work to protect your information to an appropriate standard.

9. Your rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, where applicable
Restrict or object to how we use your information
Request your information in a portable format
Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at info@strideit.net. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled correctly — though we'd appreciate the chance to resolve any concern directly first.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "last updated" date.

This is a general-purpose policy covering our website and standard client relationships. It doesn't yet reflect any service-specific data handling terms (for example, backup or cloud storage arrangements) — those will be documented separately in the relevant service agreement as those services go live.